Refund Policy

At Pixel Raiders, we are committed to providing you with high-quality digital content and immersive gaming experiences. As a digital goods provider, we understand the importance of delivering seamless service and satisfaction to our customers. However, due to the nature of our products, which are delivered instantly or in a non-tangible form, all sales are final. By completing a purchase, you acknowledge and accept this policy. Please read this Refund Policy carefully to understand our terms and conditions regarding refunds, cancellations, and the handling of any technical issues.

1. General Refund Terms

All sales of digital content, including games, downloadable content (DLC), and other digital products, are considered final. Once a purchase has been completed and the digital content has been delivered or made available to you, it cannot be refunded under normal circumstances. This policy applies to all purchases made through our website or any associated platforms, including in-game purchases and subscriptions.

As we offer non-tangible goods, the purchase of our products is exempt from the typical "cooling-off" period or right of return that may apply to physical products. However, we do recognize that technical issues may occasionally prevent you from accessing or using the content you’ve purchased. In such cases, we are committed to resolving the issue promptly, as detailed below.

2. Refund Requests Due to Technical Issues

If you experience any technical issues or problems preventing you from accessing purchased content, we request that you contact our support team as soon as possible. Refund requests due to technical issues must be submitted within 14 days of the transaction date. After this period, we will no longer be able to process a refund or provide support for the issue, except in special circumstances.

To request a refund due to technical difficulties, please provide the following information:

• ✔ A detailed description of the issue or technical problem you are experiencing
• ✔ Any error messages or screenshots that may help us identify the problem
• ✔ Information about your device or system (e.g., operating system, hardware specs) to help us troubleshoot
• ✔ Your transaction details (order number, purchase date, etc.) to help us locate your purchase record

Our support team will review your case and, if the issue cannot be resolved promptly or if we cannot provide an alternative solution (such as a replacement or fix), we may issue a refund. Please note that each case will be reviewed individually to determine whether a refund or other form of compensation is appropriate.

3. Refund Eligibility

Refund eligibility is determined on a case-by-case basis, and we reserve the right to deny refund requests that do not meet the criteria outlined in this policy. Refunds may be issued in the following cases:

• ✔ You are unable to access the purchased content due to technical issues that cannot be resolved within a reasonable time frame
• ✔ The content delivered is significantly different from what was advertised or described at the time of purchase
• ✔ You did not receive the content you purchased due to an error or issue on our end

Refund requests based on user preference, change of mind, or incorrect purchases will not be honored, as all sales are final upon completion of the transaction. It is your responsibility to review the product details carefully before making a purchase.

4. Refund Processing Time

If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution. We are not responsible for any delays caused by external payment processors.

5. Exceptions to the Refund Policy

While we strive to offer a transparent and fair refund policy, there may be exceptions in certain circumstances. These exceptions include:

• ✔ If you have violated our Terms and Conditions or engaged in fraudulent activity
• ✔ If the content was accessed or used in a manner that violates our user agreements or licensing terms
• ✔ If your account has been flagged for inappropriate or abusive behavior, which could impact your eligibility for a refund

In cases of suspected fraudulent activity or abuse of the refund system, we reserve the right to block or limit access to your account, deny refund requests, or take legal action if necessary.

6. Contacting Customer Support

For any inquiries or refund requests, you may contact our customer support team through the contact form on our website. Our support team is available to assist you during business hours, and we will do our best to resolve any issues you encounter in a timely manner.

Please ensure that you provide all required information when submitting a refund request to avoid delays. If you have any questions regarding our refund policy or need assistance with a specific issue, our team is here to help.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about any revisions. Your continued use of the website and our services following any changes to this policy will constitute your acceptance of those changes.